Claim details stay in the claim. Everything else we do in the open.
Storm Recovery Alliance is one coordinated team — nonprofits, contractors and insurance partners — with crews vetted and pricing agreed by county before a storm forms. Confidentiality is written down first, because it is what carriers and adjusters ask about before anything else.
This page is a proposal for discussion. It is not a claim of any existing partnership or endorsement.
Confidentiality first
Claim details stay in the claim
Carriers and adjusters ask about this before anything else, so it is settled in writing before a single job is assigned.
Claim details never travel with the story
Policy numbers, claim numbers, adjuster notes and settlement amounts stay inside the claim. They are never shared with a media partner, and never appear in any recap.
Recaps are counts, not people
What you receive is aggregated: requests per county, response time, categories of damage. No names, no addresses, no photographs of anyone's home.
Written agreement before anything starts
A short mutual confidentiality agreement covers both sides: what may be said publicly, what may not, and who may approve an exception.
Access is need-to-know
Inside the alliance, a crew sees only the job they were assigned. Carrier-facing records stay with the people handling that claim.
Consent for every story
If a homeowner's story is used on air, they sign for it first, in writing, after the work is done. Silence is never taken as permission.
Adjusters stay in control
Adjusters work from the same county price book and see the same line items in their own system. No one goes around them, and nothing about their file becomes content.
Why it fits
Two halves of the same job
How it would run
Systematic, season by season
Nothing improvised in the middle of an event. Everything agreed before the first advisory.
Before the season
We agree the wording, the link and the disclaimer together. You review everything that carries your name. Nothing goes out that you have not approved.
As a storm approaches
We publish a plain-language prep page for the counties in the cone — what to photograph, what to keep, who to call first. You can share it or read it on air.
The first 72 hours
People who need help fill in one short form. We route them to a vetted crew in their county and to the nonprofits handling food, water and shelter.
Week two onward
You get a simple weekly recap: requests by county, how many were matched, how fast, and what people asked for most. Real numbers you can report.
The deal, in plain terms
What we ask, what we give
- A named contact on your side and a 30-minute call before the season starts.
- Agreed wording and one link your audience can trust, reviewed by you.
- Permission to say we work alongside you — on our pages, never implying endorsement of any carrier.
- A mutual confidentiality agreement signed by both sides.
- A prep page per county in the cone, written in plain language, free to use on air.
- A vetted crew panel with pricing agreed in advance, so no one in your audience is overcharged.
- A weekly recap of real numbers you can report, with no personal details in it.
- A single phone line for your team during an event, answered by a person.
The first step
One 30-minute call before the season: we walk through the county price book, the confidentiality agreement and the wording you would be comfortable using. Nothing is published until you say yes to it.